Hawken Remote Teaching and Learning (RTL) Resources

In response to Ohio’s COVID-19 “Stay at Home” order, Hawken has transitioned to remote instruction. While our utmost concern is the safety and wellness of our community during this challenging time, we remain committed to fostering meaningful learning experiences as well as a sense of community for all students. 
On this page you will find links to our newly-launched “Hawken Tech Help Desk.” This enables students, employees, and parents to engage in a live chat, open up new tickets, or research a technology issue. You will also find a remote technology overview for each division, a link to all of our coronavirus communications, suggested ways to connect with Hawken and support our community, and other important resources and galleries.

Stay in touch by revisiting this page, submitting your stories/videos, and following Hawken on social media.

Technology Support

As we transition to remote learning during the COVID-19 pandemic, Hawken’s technology team has launched a new Hawken Tech Help Desk, in-person office hours by appointment, and technology drop boxes for exchanging devices. We hope that these changes will better support our community as we adjust to remote learning.

Chat is available Monday – Friday, 7:30 am –  8:00 pm

Tech Help Desk
We are excited to launch a new Hawken Help Desk to better support our community. This new virtual help desk allows users to live chat with the technology team, submit a help ticket, review an existing help ticket and research knowledge articles for immediate suggestions. Additionally, we are launching a remote assistance tool called Zoho Assist, which will allow the tech team to take control of computers remotely in order to assist with troubleshooting, adjusting settings, etc.Tech team agents will be live to assist you on weekdays from 7:30 am to 8:00 pm. You can reach the new Hawken Tech Help Desk by clicking the button above or by visiting help.hawken.edu.

In-Person Support
While many support cases can be handled remotely, there will be times that we need to facilitate physical repairs and/or provide student access to loaner computers. For these cases, we will be open to receive computers at the following times and locations. All pickups and dropoffs should be scheduled by opening a help ticket at help.hawken.edu. One of our technicians will coordinate with you and guide you through the process and timing of dropoff and pickup. 

Lyndhurst Campus:
Monday, Wednesday, Friday  
11 am -1 pm
Gates Mills Campus:
Tuesday, Thursday  
4 - 6 pm
Technology Drop-off Boxes
Outside of the hours specified above, we can receive tablets in our new drop boxes. There are two drop boxes at each campus. Gates Mills boxes are right next to the entrance of the science building. At Lyndhurst, they are near the entrance of the swimming pool. In order to make an unattended drop-off, you must open a help ticket in our system. One of our techs will assign you a new combination so you will be able to open the box when you arrive. Then, when your computer is ready for pickup, our technicians will let you know which box and combination to use.  

An Update on Hawken's Use of Zoom and Security
Click here to read an update from Hawken's technology department. 

Remote Teaching and Learning at Hawken

Distance or remote learning will be approached differently in each division of the school based on age appropriateness and developmental readiness. “Synchronous” means “at the same time” and refers to activities that happen together, usually in an online platform such as a videoconference session. “Asynchronous” refers to learning activities that happen independently, such as working through a packet or watching a pre-recorded video or demonstration. 

Please remember that we were not designed to be a remote school. Even our teachers who have experience teaching and learning in online environments will be new to delivering a Hawken education remotely. We all need to be patient and supportive of one another as we make this shift. If you do not have or are concerned about home Internet connectivity, please see the information provided here.

List of 3 items.

  • Lower School

    Remote learning will be most varied in our Lower School. As you might imagine, there is a wide range of developmental readiness in this 9-level division, where independence is nascent even at the upper end. The difference between the capabilities of students in one grade level to the next cannot be under-estimated. Teachers know their students’ needs and are best able to address them with the latitude to shape remote learning activities to best match learning goals.

    In this division, the lower the level, the less remote learning will rest on technology. Activities in this division require more participation from parents. Our Lower School teachers will use Hawknet and email (mostly to parents, depending on level) to communicate information about assignments and scheduling. Students below grade 5 have not been using email nor had instruction to do so. We may start to gradually introduce email during our remote learning sessions for grades 3-4, but parents in these grades and below should expect that their own emails will be the primary means for teachers to communicate information to students.

    Synchronous activities may happen in smaller groups in this division. Some video conferencing will happen through Zoom but Google Meet may be used more often in this division, as some teachers see it as a better fit for their students.

    Grades 3-5 will have laptops from school. Grade 5 will continue to build on their work in Microsoft OneNote, which will be the primary platform for asynchronous activities. Our fifth graders are also familiar with using email. Below grade three, technology will be used less and may flow more through home devices. Parents with children below grade three who do not have home devices for tech-mediated activity should contact us. We can loan out iPads as needed, but we prefer home devices when possible because we cannot manage iPads at home to the same degree we can manage our school-loaned laptops. Please contact Bryan Wamsley bwams@hawken.edu if you would like to borrow an iPad from the school or if you have any other questions about remote learning in the Lower School.
  • Middle School

    In the Middle School, students and teachers will primarily use Microsoft OneNote for asynchronous activities and Zoom for synchronous video conferencing with teachers, advisors and peers. Hawknet and email will be the primary sources of communication about assignments and class scheduling. Like in the Upper School, teachers may supplement these foundational tools with others that help to facilitate the learning goals of their classes. Questions about remote learning in the Middle School can be directed to Ryan Wooley: rwool@hawken.edu.
  • Upper School

    Students and teachers at our Upper School will work primarily from Canvas, the familiar learning management system that has been in place there for the past four years. Each course has an asynchronous home base in Canvas. For synchronous activities, Upper School students will use mostly Zoom for video-conferencing sessions with teachers and classmates.

    Canvas and email will be the primary sources of information about assignments and class scheduling. Of course, teachers may supplement these foundational tools with others that help to facilitate the learning goals of their classes. OneNote, Google G Suite and a host of other tools will serve as extensions. Questions about online learning in the Upper School can be directed to Rennie Greenfield: rgree@hawken.edu.

Stay Connected Together with Hawken

While we can’t be together in person, we want to make sure Hawken stays connected together online. We want to hear from you - our students, parents, teachers, alumni, grandparents, school leaders, and friends – so we encourage you to share your news and ideas with us. Below you can submit photos and videos of school/life at home, share a gratitude or even ideas for how to give back. We’ll then share your updates and ideas with the Hawken community. News, video, and photos can also be emailed to news@hawken.edu or you can tag us on social media. #HawkenConnectedTogether
An independent, coeducational, college preparatory day school, toddler through grade 12

Lower & Middle Schools, 5000 Clubside Rd, Lyndhurst, OH 44124
Birchwood School of Hawken, 4400 West 140th Street, Cleveland, OH 44135 

Upper School, PO Box 8002 (12465 County Line Rd), Gates Mills, OH 44040
Mastery School of Hawken, 11025 Magnolia Dr, Cleveland, OH 44106

Gries Center, 10823 Magnolia Dr, Cleveland, OH 44106

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