TECHNOLOGY SUPPORT SPECIALIST (LYNDHURST)

Hawken School seeks faculty and staff comfortable taking risks and embracing a growth mindset. We are constantly looking for new ways to inspire student curiosity while remaining dedicated to nurturing compassion and kindness in our students. We are committed to using time differently and want faculty members to expand their definition of a classroom. This means designing learning experiences for students that deepen their learning, engaging their emotions as well as their intellects.
 
We desire culturally competent candidates who clearly appreciate a community of teachers and learners from diverse backgrounds and perspectives and are committed to equity and social justice. If you are someone who is committed to the ideals of progressive education, we encourage you to read on to learn more about this position and our school.
 
The Position: Hawken School is seeking a technology support professional to provide level 1-2 IT support to faculty, staff, students and administration at its Lyndhurst Campus. This is a full-time position and is eligible for Hawken’s comprehensive benefits program.  
 
This role is focused on supporting our technology initiatives, including our student 1:1 computer program, and spends significant time processing computer repairs or associated tasks required to keep students “on the road” with their technology. The essential functions of the position include:
 
  • Providing front line tech support for our 1:1 tablet computing program.
  • Providing immediate break/fix support and responding to help desk support requests from students, faculty and staff.
  • Event A/V setup and support, including projectors, screens, sound, video and computers.
  • Providing installation and support for classroom equipment, including data projectors, interactive displays, document cameras and printers.
  • Installing and configuring computer systems (both Windows and MacIntosh platforms), diagnosing hardware/software faults and solving technical problems either over the phone, e-mail, remotely or face-to-face.
  • Configuring and managing iPads and/or other mobile technologies.
  • Providing some basic departmental business support, including: purchasing, asset inventory management, policy register, software licensing, and client satisfaction management.
  • Other duties as needed or assigned.
 
Qualifications: Qualified candidates should possess a bachelor’s degree or equivalent combination of education, skills and/or certifications. The ideal candidate will have the following:
 
  • High level of proficiency working with Windows computers in a networked environment.
  • Proficiency troubleshooting network file-sharing and printing issues, classroom technologies, and common software applications in schools.
  • Proficiency managing iPads in an enterprise or school environment.
  • Dexterity and aptitude to use tools to for minor computer repairs.
  • Interest and ability to be certified in computer repair.
  • Aptitude for technology support, a willingness to learn, a positive attitude, and a calm presence of mind when constituents may be under stress.
  • High degree of discretion and initiative, exhibiting superb interpersonal skills when interfacing with all levels of school constituents.
  • Efficiency, organization, adaptability and a sense of humor.    
INTERESTED?
 
Qualified applicants should submit resume and cover letter via email: hawkenemployment@hawken.edu, Attn: Ryan Wooley, Chief Technology Officer.    
Hawken School is an equal opportunity employer dedicated to promoting all forms of diversity in the workplace and in our student body. We strongly urge all qualified individuals to apply.
 
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An independent, coeducational, college preparatory day school, toddler through grade 12

Lower & Middle Schools, 5000 Clubside Rd, Lyndhurst, OH 44124
Birchwood School of Hawken, 4400 West 140th Street, Cleveland, OH 44135 

Upper School, PO Box 8002 (12465 County Line Rd), Gates Mills, OH 44040
Mastery School of Hawken, 11025 Magnolia Dr, Cleveland, OH 44106

Gries Center, 10823 Magnolia Dr, Cleveland, OH 44106

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